BOTTEGA VENETA Client Advisor, Houston

About the role

We are currently seeking a Client Advisor to join our dynamic Houston team, reporting to the Store Manager. This role is central to delivering the Bottega Veneta experience, blending innovative craftsmanship with inspiring individuality.

Responsibilities

• Meet and exceed monthly sales goals and KPIs through client outreach, developing new clients via appointments and consignments, and informing all clients of new collection deliveries, in-store events, and relevant brand initiatives.
• Effectively utilize the Bottega Veneta Client Journey and other selling techniques (cross-selling, multiple selling, upselling) to maximize each transaction, improve KPIs, and close sales.
• Establish and nurture strong relationships with all clients, routinely updating and maintaining client profile records.
• Maintain an open, learning attitude by continuously seeking and receiving feedback from colleagues and management.
• Sustain a high level of product knowledge (technical and inspirational) on all collections by utilizing various training resources provided by the Company.
• Assist management with basic store opening and closing procedures such as cycle counts and light cleaning duties.
• Maintain visual standards including merchandise presentation, signage, lighting, and general store maintenance as requested.
• Comply with all company policies and procedures.
• Maintain an environment where all associates are treated fairly and with dignity and respect.

Requirements

• 1-2 years of previous retail sales experience in a customer service-related field; preferably in a luxury environment.
• Ability to consistently achieve and exceed sales goals and KPIs.
• Experience building and maintaining a loyal client following.
• Genuine interest in fashion and awareness of industry trends/news.
• Strong work ethic, leadership skills, high energy level, and team-oriented mindset.
• Strong verbal and written communication skills.
• Maintains a polished and well-groomed appearance at all times.
• Ability to be mobile on the sales floor for extended periods of time.
• Available to work closing shifts a minimum of 3 times per week, at least 3 Saturdays per month, and two Sundays per month, as well as annual inventory and the entire holiday season.
• Ability to climb a ladder and lift packages weighing 5-8 lbs. on a regular basis.

Benefits

This is a fabulous opportunity to join the Kering adventure and actively contribute to the development of the business as part of a global Luxury Group. Kering offers endless possibilities to learn and grow, with a strong commitment to talent development and internal mobility. Our common vision promotes leadership skills and helps every employee reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce and believes diversity in all its forms enriches the workplace. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of background.