BOTTEGA VENETA Client Advisor, NY Flagship

About the role

We are currently seeking a Client Advisor to join our dynamic team in Madison, reporting to the Department Manager.

Responsibilities

• Meet and exceed monthly sales goals and KPIs through client outreach, developing new clients via appointments and consignments, and informing all clients of new collection deliveries, in-store events, and relevant brand initiatives.
• Effectively utilize the Bottega Veneta Client Journey and other selling techniques (cross-selling, multiple selling, upselling, etc.) to maximize each transaction, improve KPIs, and close sales.
• Establish and nurture strong relationships with all clients, routinely updating and maintaining client profile records.
• Maintain an open, learning attitude by continuously seeking and receiving feedback from colleagues and management.
• Sustain a high level of product knowledge (technical and inspirational) on all collections by utilizing various training resources provided by the Company.
• Assist management with basic store opening and closing procedures such as cycle counts and/or light cleaning duties.
• Maintain visual standards including merchandise presentation, signage, lighting, and general maintenance as requested.
• Comply with all company policies and procedures.
• Maintain an environment where all associates are treated fairly and with dignity and respect.
• Ability to climb a ladder and lift packages weighing 5-8 lbs. on a regular basis.

Requirements

• 1-2 years of previous retail sales experience in a customer service-related field; preferably in a luxury environment.
• Ability to consistently achieve and exceed sales goals and KPIs.
• Builds and maintains a loyal client following.
• Has a genuine interest in fashion and follows industry trends/news.
• Exhibits a strong work eth work ethic, leadership skills, high energy level, and is team-oriented.
• Possesses strong verbal and written communication skills.
• Maintains a polished and well-groomed appearance at all times.
• Available to work closing shifts a minimum of 3 times per week, at least 3 Saturdays per month, and two Sundays per month, as well as annual inventory and the entire holiday season.

Skills

• Luxury retail sales experience preferred.
• Ability to be mobile on the sales floor for extended periods of time.

Pay

New York Salary Range: $26.00–$28.00 per hour (plus commission and overtime eligibility).

Benefits

This role offers the opportunity to join the Kering adventure and actively contribute to the development of the business as part of a global Luxury Group. Benefits include:

• Endless possibilities to learn and grow.
• Talent development as a managerial principle, fostering internal mobility.
• A stimulating and fulfilling workplace environment that promotes leadership skills and helps every employee reach their full potential.
• Commitment to building a diverse workforce, welcoming applications from all qualified candidates regardless of background.