BOTTEGA VENETA Client Advisor, Bal Harbour

About the role

We are currently seeking a Client Advisor to join our dynamic Bal Harbour team, reporting to the Store Manager.

Responsibilities

• Meet and exceed monthly sales goals and KPIs through client outreach, developing new clients via appointments and consignments, and informing all clients of new collection deliveries, in-store events, and relevant brand initiatives.
• Effectively utilize the Bottega Veneta Client Journey and other selling techniques (cross-selling, multiple selling, upselling, etc.) to maximize each transaction, improve KPIs, and close sales.
• Establish and nurture strong relationships with all clients, routinely updating and maintaining client profile records.
• Maintain an open, learning attitude by continuously seeking and receiving feedback from colleagues and management.
• Sustain a high level of product knowledge (technical and inspirational) on all collections by utilizing various training resources provided by the Company.
• Assist management with basic store opening and closing procedures such as cycle counts and/or light cleaning duties.
• Maintain visual standards including merchandise presentation, signage, lighting, and general maintenance as requested.
• Comply with all company policies and procedures.
• Maintain an environment where all associates are treated fairly and with dignity and respect.

Requirements

• 1-2 years of previous retail sales experience in a customer service-related field; preferably in a luxury environment.
• Ability to consistently achieve and exceed sales goals and KPIs.
• Builds and maintains a loyal client following.
• Genuine interest in fashion and follows industry trends/news.
• Exhibits a strong work ethic, leadership skills, high energy level, and is team-oriented.
• Strong verbal and written communication skills.
• Maintains a polished and well-groomed appearance at all times.
• Ability to be mobile on the sales floor for extended periods of time.
• Available to work closing shifts a minimum of 3 times per week, at least 3 Saturdays per month, and two Sundays per month, as well as annual inventory and the entire holiday season.
• Ability to climb a ladder and lift packages weighing 5-8 lbs. on a regular basis.

Luxury retail sales experience is preferred.

Benefits

This is a fabulous opportunity to join the Kering adventure and actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms—gender, age, nationality, culture, religious beliefs, and sexual orientation—enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and helps foster our ability to adapt to a changing world.