Boston Showroom Assistant Manager

About the role

The Boston Showroom Assistant Manager supports sales, the customer experience, and daily showroom operations. This role is best suited for someone who prefers to be on the floor, engaging directly with customers, supporting the sales process in real time, and ensuring details are handled with precision.

Responsibilities

• Support daily showroom execution during open hours, ensuring every customer is welcomed and guided with professionalism and warmth
• Reinforce strong discovery, product knowledge, and clear next steps within the sales process
• Step into active opportunities to maintain momentum, resolve issues, and support close rates
• Contribute to a showroom culture that is attentive, calm, and aligned with the brand
• Build and manage a personal network of customers and trade partner relationships across inbound inquiries, repeat customers, and proactive outreach
• Guide customers through standard orders, custom configurations, and design decisions with clarity and care
• Maintain consistent communication from first conversation through delivery
• Ensure a high-touch experience that reflects the lasting nature of the product
• Maintain a consistent outbound cadence to customers and prospects
• Conduct post-delivery follow-up and address issues early
• Convert outreach into appointments, active opportunities, and closed business
• Build relationships that support repeat engagement and referrals
• Ensure quotes and orders are accurate and complete, including specifications, finishes, lead times, and delivery details
• Identify and resolve issues before they impact the customer experience
• Partner with internal teams to keep projects moving forward
• Maintain a disciplined approach to detail in a business where precision matters
• Manage a personal book of business, support trade relationships, and maintain clear follow-through across quotes, orders, and CRM activity

Requirements

• 3 to 5 or more years of experience in high-end retail, showroom sales, or design-focused customer service
• Strong sales ability with the confidence to build relationships and guide customers to a decision
• Excellent organization and attention to detail, particularly in quotes, orders, and customer records
• Experience using CRM systems to manage pipeline, follow-up, and forecasting
• Ability to balance hospitality, design sensibility, and commercial discipline
• Clear and professional communication, both in person and in writing
• An appreciation for materials, design, and the role furniture plays in the home
• Availability to work showroom hours, including weekends