BOS Operations Control Center Duty Manager

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is to provide the aviation industry with consistent and tailor-made solutions around the globe for a better customer experience. We believe our people differentiate us from our competition and are driven by our core values of Show You Care, Do the Right Things, and Win as a Team.

About the role

The Operations Control Center (OCC) Duty Manager is the central point of communication for the daily operation and the operational decision maker for a given shift. The OCC Duty Manager tracks aircraft movement of our customers, communicates movements to operating departments, logs daily flight activity, solves problems, proactively manages the operation including manpower, ensures compliance with Swissport safety regulations and SOPs, and communicates with both internal and external customers in a timely and professional manner.

Responsibilities

• Coordinate daily flight activity between all Operating Departments at BOS.
• Communicate all daily flight schedule changes to all affected Operation Departments and reallocate resources to facilitate on-time departures.
• Ensure all Swissport controllable services are completed for an on-time departure.
• Communicate with all levels of management, operating departments, customers, and other agents in a timely and accurate manner.
• Proactively manage the operation.
• Perform administrative duties related to the operation.
• Ensure daily flight activity logs are accurate for proper invoicing.
• Make operational decisions.
• Optimize the use of ramp staff for flight activity coverage.
• Work with other team members to solve problems and make decisions.
• Other duties as assigned.

Requirements

• Bachelor's or Associate's degree a plus, but not required.
• Operation’s management aptitude.
• Able to think critically and problem solve.
• Team player with leadership qualities.
• Able to make difficult decisions while under pressure.
• Integrity, commitment to excellence, and service-oriented mindset.
• Able to hold self and others accountable.
• Able to learn different skillsets and computer systems.
• Willing to be cross-functional and multitask.
• Safety and compliance mindset.
• Results-driven with excellent communication skills (written and verbal).
• Proficient in Microsoft Excel and Word applications.
• Excels working in a fast-paced environment.
• 1 to 3 years’ experience in an airport operations environment.
• Flexible schedule including weekends, holidays, and evenings.
• Understanding of ramp operations.
• Commitment to continuous improvement.
• Self-motivated and able to work independently.
• Attentive to detail and numerate.
• Able to follow processes and procedures while applying a flexible approach when required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit and talk or hear.
• Occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus.

Pay

$70,000 - $75,000/yearly

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance