BOS Lounge Duty Manager

About the role

Swissport operates 50+ airport lounges worldwide under the brand name “Aspire Lounges.” Our lounges offer a haven for guests seeking comfort before their flights, with complimentary food and drinks, great WiFi, extensive menu choices, a full bar, showers, restrooms, and dedicated business areas. Lounges are open 365 days a year, from at least 3:00 AM to 12:00 AM.

Responsibilities

• Responsible for Quality, Health, Safety, and Environmental activities at the station to reduce employee injuries, aircraft, and equipment damage.
• Manage all day-to-day lounge operations, focusing on delivering a great guest experience and speed of service; directly supervise and support hourly team members while managing profit and loss centers.
• Frequently interact with guests, addressing issues and complaints to ensure guest satisfaction.
• Determine current and future staffing needs to ensure adequate team coverage for delivering a great guest experience.
• Identify and develop high-potential team members and managers through ongoing feedback, coaching, and development.
• Complete all financial and personnel/payroll administrative duties accurately and on time.
• Build and cultivate strong relationships with suppliers, partners, and airport administration.
• Identify opportunities to drive sales, traffic, and return visits with a 4-wall mentality.
• Create a safe, clean, and discrimination-free environment for managers, team members, and guests by ensuring compliance with all legal and company standards.

Requirements

• Must be able to pass TSA and FBI background checks.
• Minimum 5 years of progressive management experience in restaurant or retail.
• Possess business acumen and ability to manage P&L, budgets, and financial projections and analysis.
• Must be capable of performing all functions for all hourly positions.
• Must be able to walk and stand during entire shift.
• Frequent bending and stooping required.
• Must be able to lift up to 30 lbs.
• Must be able to read and write English.

Benefits

• 401(k) with company match.
• Dental insurance.
• Health insurance.
• Life insurance.
• Paid time off (vacation, sick time, and company-paid holidays).
• Retirement plan.
• Tuition reimbursement.
• Vision insurance.

Pay

$70,000.00 per year.