Booth Attendant Valet

Position Overview

The Valet Booth Attendant is responsible for managing the valet parking booth and ensuring efficient and organized guest vehicle services. This position greets guests warmly, handles key exchanges, and coordinates with valet attendants to provide exceptional valet parking experiences.

Essential Duties And Responsibilities

• Maintain the valet parking booth, ensuring a professional and organized setup
• Welcome guests with a warm and friendly demeanor, creating a positive first impression upon their arrival
• Manage the check-in process for guests' vehicles, recording necessary information, and handling key exchanges accurately
• Communicate with valet attendants to ensure a seamless flow of vehicles and timely retrieval for departing guests
• Assist in managing parking logistics to optimize space and accommodate guest arrivals
• Collect valet parking fees from guests, accurately process payments, and maintain a secure cash handling process
• Provide guests with information about valet parking services, fees, and any other relevant details
• Handle guest concerns or issues related to valet services with empathy and efficiency, finding timely resolutions or escalating matters to Front Services management
• Ensure the proper functioning and cleanliness of equipment, such as ticketing machines and key storage systems
• Foster positive guest relations by being approachable, courteous, and attentive to their needs during the valet parking process
• Cookorate with other hotel departments, such as the front desk, bell services, and transportation, to ensure a seamless guest experience

Qualification Requirements

• Must be at least 18 years of age
• High school diploma or equivalent required
• Proven experience in a similar guest service role within a luxury hotel, high-end resort, or upscale establishment
• Excellent communication and interpersonal skills, with a polished and professional demeanor
• Customer-centric mindset with a passion for delivering exceptional and personalized guest experiences
• Proficiency in using valet parking systems
• Knowledge of traffic flow management and valet parking best practices
• Willingness and ability to work a flexible schedule to include nights, holidays, and weekends
• Willingness and ability to work in a fast-paced, busy, and somewhat stressful environment

Responsibilities

SUPERVISORY RESPONSIBILITIES

This position does not have any direct supervisory responsibilities.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

REASONING ABILITY

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

PHYSICAL DEMANDS

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment. In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

SALARY

$18.00 per hour