Boot Technician

About the role

A mature, dedicated employee is needed to assist in the enforcement of the City’s parking citation policies and procedures. The successful candidate will support the Boot Officer with the installation and release of boots from vehicles, ensuring calm, clear, and controlled responses in all situations in accordance with established policies. This position is vital to achieving the City’s revenue growth objectives by enforcing parking policies for vehicles with multiple violations.

Responsibilities

• Survey locations to ensure safety for the Boot Officer during boot installation.
• Ensure the Boot Officer and booting process are conducted safely at all times.
• Notify Dispatcher via two-way radio when installing or releasing boots on scaffold vehicles.
• Complete reports for booted vehicles and stolen boots.
• Report existing or potential work hazards.
• Document all dispatch and field activities.
• Assist the administrative team with special projects (CSB).
• Complete all required paperwork and reports accurately and on time.
• Present daily reports as assigned, detailing service performance.
• Maintain a clean and tidy work area.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Valid Class E Driver’s License with a clean driving history.
• Six (6) months of experience in a position requiring public contact.

Skills

• Excellent communication skills (verbal and written).
• Strong time management and organizational skills.
• Basic PC knowledge and familiarity with electronic equipment (intermediate Microsoft Word, Excel, and Outlook skills).
• Ability to liaise at multiple levels with a high level of accuracy, speed, and data entry skills.
• Attention to detail and ability to work under pressure.
• Dependable, productive, and customer service-focused.
• Maintains professionalism with a calm and mature demeanor.
• Knowledgeable of basic safety practices.
• Ability to relate well with others and work in a team environment.