Bookstore Associate

About the role

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The Bookstore Associate position exists to assist constituents, customers, and staff in selecting and purchasing appropriate resources to match their needs.

Responsibilities

• Represents the ministry of Focus on the Family to the visiting constituency, local customers, and staff
• Aids constituents/customers with product selection in person and via telephone
• Handles questions and customer situations in a poised and confident manner knowing safety and security procedures
• Maintains an ongoing and thorough knowledge of all products: Christian retail market and FOF branded resources
• Maintains on going product knowledge of all in-store specials/promotions and premiums offered through FOF magazines and radio broadcasts
• Requires extensive knowledge of new products that arrive on an ever-changing large sales floor
• Processes sales transactions accurately and efficiently using Bookstore Manager Point of sales software system
• Prepares product for display, unpacking shipments and labeling
• Places “special” orders for customers using the Bookstore Manager point of sale computer software
• Maintains and merchandises product on the sales floor while utilizing retail merchandising/display principles
• Aids in identifying new and innovative ways to display and merchandise product
• May identify inventory needs and communicate needs to management
• Attends regular staff meetings
• Performs other duties as assigned

Qualifications

• High School diploma or equivalent
• 1-3 years of experience in retail
• In-depth knowledge of FOF mission, philosophy, and values
• Approachable, articulate, detail-oriented
• Personable, friendly, courteous, and outgoing personality
• Self-motivated, able to work without close supervision
• Creative, flexible, quick learner, team-oriented
• Knowledgeable about Microsoft Office and Bookstore Manager Point of Sales software or equivalent
• Excellent communication (listening and verbal) and interpersonal skills
• Basic organizational skills
• Able to work effectively in a multi-function team environment
• Able to operate point of sales system and standard office equipment (adding machine, multi-line telephone, etc.)
• Good presentation skills (presenting or explaining product)
• Aptitude for handling unique situations
• Discretion in handling confidential information
• Integrity in handling cash