Bookseller

Description Role Snapshot Booksellers are the face of Lovestruck Books & Cafe and the primary architect of our guest experience. This role involves a blend of customer service, active selling, merchandising, and essential operational support. Beyond daily retail operations, Booksellers are a vital part of our events team helping to bring our calendar of author signings, themed release parties, community gatherings and more to life. Key Responsibilities Leadership, Coaching & HR Management Customer Engagement: Provide exceptional service by greeting customers, handselling titles through knowledgeable book recommendations across genres, and ensuring a positive, inclusive shopping experience.Event Support & Execution: Actively participate in the lifecycle of store events, including physical setup and breakdown (moving furniture/displays), guest check-in, providing on-site assistance to ensure events run smoothly, and more.Sales & Operations: Utilize POS systems for transactions, handle online and special orders, and assist with daily store operations such as shelving and maintaining organizational standards.Merchandising: Collaborate on creative book and merchandise displays to highlight trending titles and seasonal themes.Content Creation: Write engaging staff picks and shelf-talkers for in-store displays and social media platforms to drive community engagement.Problem Solving: Address customer inquiries and resolve complaints promptly to maintain high levels of satisfaction.Store Harmony: Support the Cafe & Bar team as needed, help maintain a tidy shared space, ensure a seamless transition for guests between the retail and hospitality areas.Evolving Scope: Perform other related duties, tasks, and special projects as assigned by store leadership to support the shifting needs of the business. Requirements What You’ll Bring Prior experience in a high-traffic retail or service environment; bookstore experience is highly preferred.A passion for books and literature; interest in romance literature preferred.Excellent communication and interpersonal skills. Strong attention to detail and organizational skills.Excellent time management skills.Excellent communication and interpersonal skills.Ability to work effectively in a team environment. Basic computer and cash handling skills.Ability to be on your feet for long periods of time and able to lift up to 50 lbs independently.Availability: Available for a variable schedule including evenings, nights, events, and holidays.