Bookkeeping Manager

Location Miami, FL (Hybrid) Who We Are At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities. We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact. Position Snapshot The Bookkeeping Manager owns a portfolio of Home Healthcare business clients from end to end and leads an offshore bookkeeping team. The Bookkeeping Manager serves as the primary point of contact for assigned clients, acts as the reviewer and quality gate for the work the team produces, and keeps month-end close on schedule across the whole book of business. The ideal candidate is able to set priorities, make judgment calls on routine accounting questions, catch problems before clients do, and recognize when something genuinely needs escalation. This position reports to the Chief Financial Officer. Core Responsibilities Client ManagementServe as the primary contact for a portfolio of bookkeeping clients, handling onboarding, scoping, recurring communication, and issue resolutionRun monthly and quarterly check-ins and explain financial results in plain language to business ownersIdentify scope creep, flag out-of-scope work, and recommend upsell opportunities (ex: CFO advisory) to leadershipMaintain client satisfaction and retention, and proactively address late documents, missing information, or recurring errorsOffshore Team LeadershipAssign, prioritize, and track work for offshore bookkeepers across time zones, maintaining a reliable daily overlap windowReview all team output (bank and credit card reconciliations, transaction categorization, journal entries, AP/AR allocations, financial statements) before delivery to clientsTrain, coach, and give regular performance feedbackWrite and maintain SOPs, checklists, and client-specific notes so work is repeatableMonitor productivity, turnaround times, and error rates, and address performance gaps directlyManage access and data-security practices for offshore staff (least-privilege system access, secure document handling)Bookkeeping and CloseOwn the month-end close calendar for all assigned clients and ensure deadlines are metPrepare or review monthly financial statements (P&L, balance sheet, cash flow) and investigate unusual variancesHandle more complex entries the team escalates: accruals, prepaid/deferred items, fixed assets and depreciation, loan amortization, intercompany activity, and cleanup/catch-up projectsOversee or coordinate payroll reconciliationPrepare clean year-end packages and support the CPA/tax team with requested schedules and adjustmentsProcess and OperationsImprove workflows using automation and app integrations (bank feeds, receipt capture, practice management tools, etc)Maintain the accounting system (QuickBooks, etc) so work status is always visibleContribute to capacity planning and hiring decisions for the offshore teamHow Success Is Measured30 Days: Learn client portfolio, systems, and support SOP finalization; establish working rhythm and communication cadence with offshore team60 Days: Independently run month-end close for portfolio, deliver reviewed financials on time, and identify top process gaps90 Days: Fully own client relationships and team management, implement at least one process improvement, and deliver first team performance reviewOther duties as assigned Experience And Skills Minimum 3 years of experience in bookkeeping or accounting, with at least 2 years in a client-facing bookkeeping firm, CPA firm, or outsourced accounting environmentMinimum 1-2 years of experience in supervising or reviewing the work of other bookkeepers (remote or offshore team experience strongly preferred)Advanced QuickBooks Online proficiencySolid understanding of accrual vs. cash accounting, reconciliations, and business financial statementsExperience managing multiple clients and deadlines simultaneouslyClear, confident, professional written and verbal communication with business ownersComfortable with cloud accounting apps (e.g., Bill.com, Gusto/ADP, Expensify, Ramp)Experience with multi-entity clients, or industry niches of healthcare or professional services preferredExperience building or maintaining SOPs and onboarding new team members preferredDynamics 365 proficiency preferred Education And Qualifications Associate's Degree or Bachelor's Degree in Accounting or a related field preferredQuickBooks Online Certification preferred What We Offer Medical, dental, and vision benefits401k retirement planPaid time offProfessional development support Compensation $65,000-$75,000 based on experience