Bookkeeper / Customer Service

About the role

We are seeking a detail-oriented and customer-focused professional to join our team, managing financial records and providing an excellent customer experience. You will play a key role in keeping our financials accurate while being the first point of contact for customers.

Responsibilities

• Bookkeeping Duties
  • Manage daily financial transactions including invoices, payments, and deposits
  • Reconcile bank accounts and credit card statements
  • Maintain accurate records in accounting software (QuickBooks or similar)
  • Process accounts payable and receivable
  • Assist with payroll entries and expense tracking
  • Generate financial reports and assist with month-end close
  • Ensure compliance with company policies and basic accounting standards
• Customer Service Duties
  • Answer incoming calls and assist customers with scheduling and questions
  • Greet customers and provide a professional, friendly first impression
  • Communicate repair updates and timelines clearly
  • Coordinate with technicians and estimators to ensure smooth workflow
  • Handle customer concerns and resolve issues in a timely manner
  • Assist with insurance-related communication when needed

Requirements

• 2+ years of bookkeeping or accounting experience
• Strong knowledge of accounting software (QuickBooks preferred)
• Excellent communication and customer service skills
• Highly organized with strong attention to detail
• Ability to multitask and manage priorities in a fast-paced environment
• Experience in an automotive or collision repair setting is a plus (not required)

Skills & Attributes

• Professional and friendly demeanor
• Strong problem-solving abilities
• Dependable and trustworthy with financial information
• Team-oriented mindset
• Comfortable working with both numbers and people

Benefits

• Competitive hourly pay based on experience
• Opportunities for growth within the company
• Supportive team environment
• Paid time off and holidays