Booking Support Specialist

About the role

This Booking Support Specialist role operates within Philippine travel/DMC operations spanning leisure, ticketing, tours, hotels, transfers, groups, and MICE. The position focuses on specialized booking support and service resolution, ensuring confirmed facts, pending dependencies, and exceptions are visibly separated and managed.

Responsibilities

• Coordinate booking support with issue resolution, ensuring each checkpoint leaves a visible source, owner, status, and next action within Philippine travel/DMC operations.
• Review Shroff travel role documentation with status tracking, maintaining clarity in source, owner, status, and next steps.
• Document case management with deadline management, ensuring traceability and accountability.
• Maintain documentation and reporting to support booking-focused, specialized execution.
• Reconcile quality control with workflow management to prevent downstream rework.
• Apply strong booking support standards to ensure service resolution remains usable under the demands of Philippine travel/DMC operations.
• Use Shroff Travel Workflow Context and customer service principles confidently in a booking-focused, support-specialized environment.
• Ensure data accuracy without losing track of evidence or deadlines.
• Document process compliance and issue escalation decisions to maintain clear reasoning.
• Exercise judgment in follow-up, especially when support depends on external confirmations rather than assumptions.
• Complete remote work only when exception tracking, documentation, and cross-functional coordination make the work secure, traceable, and ready for the next authorized teammate.

Requirements

• Ability to maintain a booking-focused, support-specialized execution work profile within Philippine travel/DMC operations.
• Strong attention to detail in tracking source, owner, status, and next actions for all tasks.
• Proficiency in documenting case management, deadlines, and process compliance.
• Judgment in follow-up and issue escalation to prevent unresolved items from causing downstream rework.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.