Booking Support Specialist

About the role

Project Expedition is seeking a Booking Support Specialist to ensure dependable customer resolution across a tours-and-activities marketplace connecting travelers, travel advisors, tour operators, excursions, transfers, bookings, content, and partner support. The role emphasizes accuracy and traceable follow-through over superficial speed within booking support specialized execution.

Responsibilities

• Maintain the Booking Support Specialist workflow by handling assigned customer or client requests.
• Track the workflow by reviewing available case history before responding.
• Own the workflow by resolving routine issues within approved authority.
• Coordinate the workflow by documenting commitments and next actions.
• Review the workflow by escalating complex cases with sufficient context for the next owner.

Skills

• Use Booking Support Specialist workflows and customer support tools confidently.
• Apply knowledge of the tours and activities marketplace without losing track of exceptions, owners, or deadlines.
• Document quality assurance decisions clearly for teammate follow-up.
• Exercise sound judgment in client communication, especially during escalations.

Expected Contribution

Quality is demonstrated when customer resolution is accurate enough for others to act on, and unresolved items are documented rather than guessed. Performance is measured through booking support specialized execution within the tours and activities marketplace.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States. Associate-level position.