Booking Support Specialist

About the role

The Booking Support Specialist at Fabventure Travel improves customer resolution for Europe, Mediterranean, and Caribbean cruises, all-inclusive vacations, honeymoons, family trips, and groups. The role focuses on specialized execution within Europe travel support, relying on current records rather than memory or guesswork to ensure dependable outcomes: clean records, explicit ownership, timely escalation, and fewer downstream fixes.

Capabilities

• Use CRM and specialized booking support tools confidently within Europe travel support.
• Apply status updates while tracking exceptions, owners, and deadlines tied to booking support execution.
• Document issue triage decisions clearly so teammates can follow the reasoning.
• Exercise sound judgment in documentation, especially when escalation is required instead of assumption.

Responsibilities

• Coordinate the Booking Support Specialist workflow by helping the team escalate complex cases with sufficient context for the next owner.
• Review and handle assigned customer or client requests within the workflow.
• Maintain workflow by reviewing available case history before responding.
• Track and resolve routine issues within approved authority.
• Document commitments and next actions to ensure accurate, secure, and traceable customer resolution.

Work Arrangement

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.