Booking Officer

About the role

Part‑time position (48 hours per fortnight) at The Alfred, classified as Managers and Administrative Workers Grade 1 Level 1‑5 (HS1). Bayside Health is a public health service serving ~1.2 million people across metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland, with over 15 sites and 22,000 staff. The Language Services Department provides face‑to‑face, video and telephone interpreting, translation and training to support patient‑centred care.

Responsibilities

• Coordinate service delivery via the centralised computer booking system for Alfred Health interpreter requests.
• Ensure optimal coverage throughout Alfred Health clinical programs (The Alfred, Sandringham and Caulfield Hospitals, satellite services and home‑based care).
• Work in a collaborative multicultural environment with opportunities for ongoing training and development.

Skills Required

• Administrative and reception experience within a customer service environment.
• Understanding of, and alignment with the Alfred Health core attributes.
• Strong interpersonal and communication skills with ability to interact with people at various levels.
• Well‑developed administrative, reception and telephone skills.
• Excellent time management and work prioritisation skills.
• Ability to demonstrate initiative within scope of role.
• Effective computer skills and knowledge of MS Office applications (Excel, Word, Outlook).
• Knowledge and understanding of confidentiality and privacy legislation.
• Ability to work systematically ensuring a substantial level of accountability and responsibility.
• Capacity to understand and adhere to organisational policies and guidelines.

Benefits

• Salary packaging & novated leasing through Maxxia.
• Onsite car & bike parking opportunities (pre‑tax, subject to availability).
• Access for you and your family to an extensive network of health and fitness facilities via Fitness Passport membership.
• Excellent onsite fitness facilities at The Alfred via ProSport (pre‑tax memberships).
• Childcare services at The Alfred managed by KU Children’s Services.

Schedule

Part‑time, 48 hours per fortnight.