Booking Home Account Manager, Acquisitions

About the role

The successful candidate will be responsible for managing a team of customer service representatives, ensuring high levels of customer satisfaction through effective communication and problem-solving.

Responsibilities

• Oversee daily operations of the customer service team
• Train and mentor customer service representatives
• Resolve customer complaints and issues in a timely manner
• Monitor and improve customer service metrics
• Collaborate with cross-functional teams to enhance customer experience

Requirements

• Bachelor's degree in Business Administration, Communications, or related field
• Minimum 3 years of experience in customer service management
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Experience with CRM systems

Qualifications

• Proven ability to manage and motivate a team
• Knowledge of industry best practices in customer service
• Ability to work independently and under pressure

Skills

• Customer service management
• Team leadership
• Problem-solving
• Communication

Benefits

Competitive salary, comprehensive benefits package, professional development opportunities, flexible working arrangements.

Pay

Salary range: $60,000 - $80,000 annually

Schedule

Full-time position, Monday to Friday, 9:00 AM - 5:00 PM