Jobs · Customer Service

Booking Coordinator

Fly My Group · United States · 2 mo ago
RemoteRemoteCustomer Service$49k–$56k/yrFull-time

This is a full-time, 100% remote position open to candidates throughout the United States.

Responsibilities

  • Create reservations using approved booking, supplier, or travel-management systems.
  • Verify traveler names, dates, routes, room or fare details, pricing, and required information before confirmation.
  • Send confirmations, itinerary details, payment or deadline information, and relevant service instructions across group airfare and traveler operations.
  • Process approved changes, cancellations, rebookings, or schedule updates and document all changes.
  • Coordinate routine reservation issues with suppliers, travelers, and internal travel teams.
  • Maintain accurate booking notes, confirmation numbers, deadlines, and supporting travel records.

Requirements

  • Strong attention to detail, customer communication, data-entry, and organization skills.
  • Comfort using reservation, travel, CRM, email, spreadsheet, or supplier systems.
  • Ability to verify names, dates, fares, room details, and booking restrictions accurately.
  • Clear communication when explaining confirmations, changes, deadlines, or next steps.
  • Reliable follow-through on open booking or supplier issues.
  • A pre-employment background check is required.

Pay

$48,500 - $55,500 per year

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