Booking Centre Agent

About Us

Apex Radiology, established in 1996, is a leading diagnostic imaging provider in Western Australia, supporting both public and private clinics across Bunbury, Mandurah, Busselton, Margaret River and Perth. We offer a full range of services including CT, MRI, X-ray, Ultrasound, Interventional Radiology and Nuclear Medicine. Part of the Integral Diagnostics (IDX Group), one of Australasia's largest radiology networks with 100+ sites, Apex offers a supportive, forward-thinking environment backed by stability, growth, and a strong focus on patient care and innovation.

About The Opportunity

We're looking for a Booking Centre Agent to join our friendly team at Apex Radiology in O'Connor in a part time capacity, working 22.8 hours per week. As a key member of our team, you'll be the first point of contact for patients and referrers-playing an essential role in creating a smooth and supportive patient experience. If you're someone who thrives in a fast-paced environment, has a passion for helping others, and enjoys working in a collaborative team, we'd love to hear from you.

Your Day-to-Day Responsibilities

• Answering incoming calls with warmth and professionalism
• Scheduling appointments efficiently, ensuring optimal use of booking slots
• Providing patients with clear information on scan preparation, costs, and concession eligibility
• Processing patient referrals and coordinating with internal clinical teams
• Working closely with radiologists, technicians, and admin colleagues to ensure excellent service delivery
• Maintaining accuracy in patient data entry and handling confidential information with care

What We're Looking For

• A strong 'patient-first' approach with excellent customer service skills
• Congnitive communicator who is calm, compassionate, and solutions-focused
• High level of attention to detail, especially in administrative and data entry tasks
• Comfortable using multiple digital platforms and booking systems
• Experience in a medical or allied health administration setting (radiology experience highly regarded)
• Ability to thrive both independently and in a team environment

Pay, Benefits & Schedule

• Competitive Salary: Attractive salary with annual reviews to recognize your contributions
• Paid Parental Leave: Additional leave to support new parents
• Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals
• Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more
• Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms
• Referral Bonuses: Financial incentives for referring great talent to our team
• Career Advancement: Opportunities for career growth and succession planning within an innovative company
• Work-Life Balance: Flexible work options for full-time or part-time roles
• Community and Social Events: Engage in a supportive workplace with free parking and great social events

Apply Now

If you're passionate about people and want to grow your healthcare career, we'd love to hear from you.
👉 Click Apply to submit your CV and cover letter.
📧 Questions? Contact Abbe on ahuggard@idxgroup.com.au