Bongo Java | Assistant General Manager | Nashville International Airport

Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are looking for passionate individuals to fill our roles in a retail and dining environment that is diverse and inclusive. Our part-time and full-time opportunities immerse you in a rewarding environment within our award-winning concepts that have kept travelers coming back year after year.

Benefits

• Career advancement opportunities
• Fun work environment
• Medical benefits
• Company paid time off
• Premium pay for worked holidays
• 401K program
• Online learning system
• Associate recognition programs
• Merchandise and dining discounts
• Transportation and parking space assistance

Responsibilities

• Create and deliver first-class experiences for the traveling public by working in an on-trend national brand or an iconic local concept.
• Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning.
• Must have a passion for guest service.
• Maintain a professional restaurant image, including restaurant cleanliness, food quality and presentation standards, and grooming standards.
• Be a visible presence, available to members of your team, guests, and airport partners.
• Monitor the performance of your team and operational systems, making adjustments as necessary.
• Ensure positive guest service in all areas. Investigate and resolve complaints concerning food quality and service, responding to guests and the General Manager with a resolution within 24 hours. Take all appropriate actions to turn dissatisfied guests into return guests.
• Drive top-line sales and profitability.
• Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations.

Requirements

• 3-5 years of restaurant management experience.
• Obtain and maintain current ServSafe Food Manager’s Certification within six months of hire/promotion.
• Ability to lift a minimum of 25 lbs. and perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder, and walking long distances.
• Standing for long periods and the ability to work in an environment with varying temperatures.
• Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative.
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• Must agree to work various shifts in a 7/365 team-oriented environment. The schedule is determined by business needs.
• Proficiency required in reading, writing, Microsoft Office, and mathematics.