Assistant General Manager - Ole Red Nashville Airport

About the role

Responsible for all daily operations and guest experiences for a restaurant, bar, and entertainment destination. In close partnership with the General Manager (GM), monitor the development, implementation and execution of the business strategies, including all aspects of unit operations, sales and service strategies, operational budget, entertainment strategy and programming, culinary, restaurants/bars, retail, and banquets/catering. Grow revenue and maximize financial performance through products and services that meet or exceed the needs and expectations of the target customer and provide a return on investment.

Responsibilities

• Organize and lead all staff and operations of the venue.
• Provide overall leadership and support for all areas of operation and corresponding staff functions by creating and influencing the appropriate culture and character of the venue.
• Ensure consistent and positive guest service in all areas through continuous interaction and feedback requests.
• Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Actively participate in the attraction, selection, development and retention of venue staff and management.
• Develop direct reports by communicating performance expectations and delivering timely feedback through verbal communication, weekly meetings and goal-setting programming through designated performance management system.
• Seek opportunities to enhance revenue and produce new possibilities in all areas of operations.
• Partner with GM to prepare annual budgets and monthly forecasts and conduct P&L oversight/management.
• Participate in developing short- and long-term plans for revenue growth and cost control measures.
• Ensure systems are in place for all inventories/controls.
• Work with internal business partners, such as Marketing, IT, Human Resources and Accounting, to oversee and support all staffing and venue programming.
• Support the security function to protect the restaurant's assets and the personal safety of the employees and guests.
• Partner with GM on the physical facility to ensure proper maintenance and repair.
• Support a high level of community involvement and partnership via personal and/or team presence and participation at designated events/functions.
• Communicate and uphold all corporate standards, guidelines, policies, and procedures in accordance with local, state, and federal laws and regulations.
• Maintain personal integrity by abiding by and supporting the Company's values and principles.
• Follow and support brand SOPs.
• Participate in and respond to the annual company audits.

Qualifications

• Education: High school diploma or equivalent required. Degree in hotel/restaurant management preferred; a combination of practical experience and education will be considered as an alternative.
• Experience: 5+ years' progressive hospitality management experience, preferably in a high-volume restaurant.
• Licenses / Certifications: State Alcohol Education Card required upon hire. Certified Food Safety Manager certification required within 90 days of hire. CPR/AED certification required within 90 days of hire. Must complete Crowd Management training upon hire. Valid driver's license with satisfactory driving record required. Must meet all requirements to receive required airport SIDA badge, including successful completion of a background check.