Boiler Service Technician

About the role

The Product Support Technician (Boilers) is responsible for providing technical support of all hydronic and steam boiler and burner related products sold and supported by Taft Engineering. This includes proper installation of equipment, factory authorized startups, on-site product training, preventative maintenance, troubleshooting, and repairs.

Responsibilities

• Provide accurate field assessments of newly installed equipment to ensure compliance with local code and manufacturers' recommended installation guidelines.
• Work with the installing contractors (mechanical, plumbing, electrical, and controls) to address all questions and concerns before startup.
• Perform factory-authorized startup on newly installed equipment and submit required documentation.
• Provide short technical training for on-site personnel on the newly installed equipment.
• Communicate with customers, contractors, or other service technicians both on-site and via telephone concerning product and service issues.
• Troubleshoot and repair all service-related customer complaints on equipment sold by Taft.
• Work closely with Taft’s inside sales and product support teams to review specifications and construction documents to assure proper application of the equipment and controls sold by Taft.
• Complete jobsite walkthroughs to include documentation of existing equipment, measurements, and drawings to assist in retrofit opportunities.
• Maintain and keep current on knowledge of the products, techniques, tools, and materials required for proper servicing of equipment.
• Participate in cross-functional, new product, and problem-solving teams as necessary.
• Perform other related duties as assigned. Overtime on an as-needed basis.

Qualifications

• Flexible, able to work independently on the job site, attention to detail, and able to learn new products and systems quickly.
• Computer knowledge preferred, and knowledge of appropriate boiler/burner-related standards.
• Ability to work from electrical schematics, drawings, plans, or specifications.
• Possess hands-on skills and knowledge to troubleshoot, test, and complete required repairs and maintenance on commercial HVAC systems (including boilers, burners, motors, automation/controls systems, and associated electrical systems).
• Possess excellent written and verbal communication skills.
• Able to effectively manage diverse relationships with project team members, including engineers, contractors, clients, and end users.
• Able to effectively troubleshoot and work through issues as they arise, understanding that every setting is new and different.
• Well organized and detail-oriented.
• Self-starter, takes ownership of the work performed.
• Must have a valid Driver’s License. A company vehicle will be provided.

Education and Experience

• Associate's Degree, preferred, not required. HVAC course completion is a plus.
• Minimum 3-5 years of previous field experience in the heating and domestic water heating industry required.
• Knowledge of electrical/electronic systems, communications, controls, and hardware is a plus.
• Knowledge of installation, operation, and maintenance requirements with steam and gas-fired equipment is a plus.

Pay

The expected salary range for this position is $41.00 - $48.00 hourly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws.

Benefits

Competitive compensation based on your skills, qualifications and experience
Comprehensive medical and dental coverage, retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Additional perks such as fitness reimbursements and employee discount programs
Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How We Work

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success. And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

About Watts

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support — it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.