BOH OPERATIONS SUPERVISOR

About the role

As a Store Operations Supervisor at Ralph Lauren, your role is pivotal in ensuring the seamless flow of merchandise from delivery to display. Your responsibilities encompass several critical areas: meticulously receiving and unpacking shipments, inspecting each item for any damage, verifying pricing, and tagging items as necessary. You strategically place the merchandise on the sales floor or in the stock room, adhering to Ralph Lauren’s standards. Additionally, you maintain the cleanliness and organization of the stock room, actively support sales floor associates by conducting stock checks, and promptly deliver requested merchandise. Your role ensures that our customers enjoy a premium shopping experience, with product displayed at its best.

Responsibilities

• Create memorable customer experiences through exceptional service while supporting front and back of house operations
• While primarily non-selling, may engage in sales as business needs dictate
• Provide ideas to implement innovative solutions to enhance the overall customer experience and efficiencies from the back-of-house to front-of-house
• Resolve customer concerns while maintaining service excellence
• Balance operational tasks while prioritizing customer experience
• Lead operational training for brand ambassadors to uphold company standards and values
• Provide recommendations to develop and implement performance processes to track and improve team productivity and engagement
• Provide constructive feedback and ongoing coaching to improve team performance
• Support in talent talks with the leadership team and provide opportunities for learning through targeted development activities
• Foster a professional environment that embodies RL CFAs and Success Drivers and promotes belonging
• Support team training and company initiatives to drive business results
• Assist with talent acquisition through networking and candidate sourcing
• Demonstrate and champion Ralph Lauren's Cultural Focus Areas (CFAs) and Success Drivers through leadership and daily interactions
• Coordinate processes between Back of House and Sales Floor to ensure operational efficiency
• Process incoming inventory within UPH targets, execute price updates, and maintain stockroom organization, including EAS device application
• Execute replenishment activities including ISOS report management and floor restocking while meeting productivity benchmarks
• Lead stockroom reorganization and reset initiatives
• Lead projects aimed at improving operational efficiency, such as process optimization and technology integration
• Oversee reticketing process, RFID tag creation/association, and merchandise return to sales floor
• Conduct stock checks to support sales team and customer satisfaction