BOH Concierge

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Completes pre-arrival emails and calls prior to guest arrival to book activities, spa services, and schedule dining times
• Be a point of contact for guests prior to their arrival to inform guests of special happenings during their stay and to answer any questions they may have
• Gathers/tracks guest information and preferences by maintaining the guest database
• Creates unique memorial experiences for our guests
• Reviews traces daily and confirms information with other departments
• Audit activity and spa bookings to ensure accuracy
• Communicates accurate guest information & preferences to other team members & departments
• Maintains website content to ensure accurate even information is posted

SUPERVISORY RESPONSIBILITY

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent required
• Must have a valid driver’s license
• Hotel Front of House operations experience preferred

LANGUAGE SKILLS

• Must be able to communicate effectively with guests, managers, and team members
• Must have excellent verbal & written communication skills

MATHEMATICAL SKILLS

• Basic knowledge and understanding of math

REASONING ABILITY

• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
• Must be able to listen carefully to guest requests and execute them in a timely manner

PHYSICAL DEMANDS

• Must be able to sit at a computer for long periods of time
• Must be able to operate a company vehicle or golf cart

The pay rate for this position is $15.00 per hour.