Bodyshop Customer Service Rep - BodyWorks of Murray Motors / BMW of Denver Downtown

Responsibilities

• Proactively engage BMW service customers whose vehicles have visible cosmetic or collision damage while on the service drive.
• Conduct vehicle walk-arounds and utilize AI-powered estimating technology to create preliminary repair estimates quickly and accurately.
• Educate customers on repair options, insurance and customer-pay processes, and the benefits of repairing their vehicle at our certified collision center.
• Cook up with the Collision Center team to schedule estimates, repairs, and customer follow-up, ensuring a seamless experience from service to body shop.
• Build strong relationships with Service Advisors and technicians to identify repair opportunities and maximize collision center referrals.
• Track customer interactions, estimate conversions, and follow-up activities to help achieve collision center sales and performance goals.
• Deliver exceptional customer service while representing Sonic Automotive's commitment to transparency, integrity, and guest satisfaction.

Requirements

• Automotive, collision repair, or customer service experience preferred.
• Previous experience in automotive service, collision repair, estimating, sales, or customer-facing roles is highly desirable.
• Strong communication, relationship-building, and customer service skills.
• Comfortable learning and utilizing AI estimating platforms, dealership software, and digital communication tools.
• Ability to identify vehicle damage and communicate repair recommendations in a clear, professional manner.
• Self-motivated with the ability to work independently while collaborating effectively with service and collision teams.

Pay

$21.00 to $23.00 per hour

Hourly plus bonus based on performance

Schedule

Full Time

Monday through Friday availability

Saturday / Sunday off

What We Offer

• Comprehensive benefits package, including medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth
• A collaborative, performance-driven work environment

Learn more

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We're transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.