Body Shop Customer Service Representative

Responsibilities

• Triage appointments and incoming customers
• Answer phones and direct inquiries to the proper department and follow up in a timely manner
• Calculate the customer's bill using the dealership's computer system
• Make changes accurately and issue receipts to customers
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Filer Service Repair Orders

Requirements

• Excellent communication skills
• Basic accounting skills
• Detail-oriented
• Experience with Microsoft Office suite
• Automotive experience a plus
• Ability to communicate customers' interests, needs, and requests to management and sales personnel
• Professional personal appearance

Benefits

• Medical + Dental insurance
• 401k match program
• Paid training
• Paid time off