Body Shop Customer Service Representative
About the role
Toyota of Melbourne is located on the Central East Coast of Florida in Melbourne. We specialize in outstanding service and provide a pristine sales experience working as a team to create and retain “Customers for Life”. The Body Shop Customer Service Representative position involves following up with Collision customers to ensure they had a "Truly Exceptional" experience, making outbound calls and emails to address any concerns, scheduling appointments, and updating customers promptly.
Responsibilities
- Making outbound calls and emails to follow up with Collision customers to ensure they had a "Truly Exceptional" experience.
- Attending to customer concerns and ensuring their satisfaction.
- Scheduling appointments and updating customers in a timely manner.
- Using positive language and being able to read customers.
- Being highly organized with great attention to detail and having excellent phone etiquette.
- Having high energy and focusing on customers' needs and wants.
Qualifications or Requirements
- Self-motivated
- Effective communicator
- Good time management
- Willingness to learn and be trained
- Positive attitude
- Background and drug screening required
Benefits
- 401k Offered
- Health, Dental and Life Insurance Benefits Available
Pay
Full-time/ Hourly, Monday through Saturday. 40 hour work week. 8:30am-5:30pm. Please ask for schedule details.
Schedule
Monday through Saturday. 40 hour work week. 8:30am-5:30pm. Please ask for schedule details.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.