Bodily Injury Claim Specialist - Tampa, Florida

Position Schedule / Shift

Monday-Friday 8am-5pm ET

Qualifications

• Required Education (including minimum education and any licensing/certifications):
  • In states where an Adjuster’s license is required, the candidate must have a Florida State Adjuster License.
  • A degree in Business Administration, Insurance or a related field or the equivalent in related work experience.
  • A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.
• Experience:
  • Three years of experience or equivalent training in the following:
  • negotiation of claim settlements
  • securing and evaluating evidence
  • preparing manual and electronic estimates
  • subrogation claims
  • resolving coverage questions
  • taking statements
  • establishing clear evaluation and resolution plans for claims
• Knowledge and Skills:
  • Advance knowledge of:
  • Fair Trade Practices Act as it relates to claims
  • Subrogation procedures and processes
  • Handling simple litigation
• Skills:
  • handle claims to the line
  • Claim Handling Standards
  • follow and apply ACG Claim policies, procedures and guidelines
  • work within assigned ACG Claim systems including basic PC software
  • perform basic claim file review and investigations
  • demonstrate effective communication skills (verbal and written)
  • demonstrate customer service skills by building and maintaining relationships with insured/claimants while exhibiting understanding of their problems and responding to questions and concerns
  • analyze and solve problems while demonstrating sound decision-making skills
  • prioritize claim related functions
  • process time sensitive data and information from multiple sources
  • manage time, organize and plan workload and responsibilities
  • research, analyze and interpret subrogation laws in various states
  • travel outside of assigned territory which may involve overnight stay
  • relocate, work evenings or weekends
• Preferred Education:
  • Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience
  • Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience
  • Complete the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent
  • CPCU coursework or designation

Work Environment

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or team-building events.

Compensation & Benefits Overview

A competitive annual salary of $75,000-$85,000, along with the opportunity for an annual company bonus incentive.

• Health & Wellness
• Medical plans with multiple coverage options, including HSA eligibility
• Prescription drug coverage
• Dental and vision benefits
• Employee Assistance Program (confidential support services)

• Financial Protection
• Employee-paid basic life insurance
• Optional supplemental life insurance and dependent coverage
• Short-term and long-term disability coverage
• Critical illness, accident, and pet insurance options

• Retirement & Savings
• 401(k) plan to support long-term financial goals
• Automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service
• HSA and Flexible Spending Accounts (FSA) options

• Time Off & Leave
• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment
• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements
• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month
• Paid holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays, and 1 volunteer day. Holidays will vary by business schedules
• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays will vary by business unit schedules
• Paid leave programs, including parental, bereavement, jury duty, and military leave

• Career Growth & Education
• Tuition assistance (up to $5,250 annually; 80% covered by ACG)
• Professional certification support with 100% reimbursement for eligible programs
• Opportunities for career development and advancement

• Additional Perks
• Complimentary AAA membership with roadside assistance and travel discounts
• Adoption assistance program