Bodily Injury Claims Specialist

About the role

We are seeking a motivated individual to join our Claims department as a Bodily Injury Claims Representative. This position requires assembling facts, determining coverage, evaluating the amount of loss, analyzing legal liability, making payments in accordance with coverage, damage and liability determination, and performing other functions or duties to properly adjust the loss.

Responsibilities

• Study insurance policies, endorsements, and forms to develop an understanding of insurance coverage.
• Follow claims handling procedures and participate in claim negotiations and settlements.
• Deliver a high level of customer service to our agents, insureds, and others.
• Devise alternative approaches to provide appropriate service, dependent upon the circumstances.
• Meet with people involved with claims, sometimes outside of our office environment.
• Handle investigations by telephone, email, mail, and on-site investigations.
• Maintain appropriate adjuster’s license(s), if required by statute in the jurisdiction employed, within the time frame prescribed by the Company or statute.
• Handle complex and unusual exposure claims effectively through on-site investigations and through participation in mediations, settlement conferences, and trials.
• Handle confidential information according to Company standards and in accordance with any applicable law, regulation, or rule.
• Assist in the evaluation and selection of outside counsel.
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location.

Requirements

The position requires a minimum of three years of insurance claims related experience. The ability to organize and conduct an investigation involving complex issues and assimilate the information to reach a logical and timely decision is desired. The ability to effectively understand, interpret and communicate policy language is also essential. The ability to disseminate appropriate claim handling techniques so that others involved in the claim process are understanding of issues is necessary.

Desired Skills & Experience

• A minimum of three years of insurance claims related experience.
• The ability to organize and conduct an investigation involving complex issues and assimilate the information to reach a logical and timely decision.
• The ability to effectively understand, interpret and communicate policy language.
• The ability to disseminate appropriate claim handling techniques so that others involved in the claim process are understanding of issues.

Benefits

We offer a wide range of career opportunities, a friendly work environment, structured training program, employee mentoring, and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave.

Pay

Competitive base salary.

Schedule

Flexible work-from-home option up to 3 days per week after initial training in-person.

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.