"BMW Genius"/Product Specialist

Responsibilities

• Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase
• Supports the client advisor in product related tasks and activities
• Greets customers in the sales and service departments and introduces BMW Genius services
• Provides extensive and customer oriented product experience and explains complex features based on customers’ actual needs
• Utilizes app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution
• Acquires and maintains total product knowledge on all vehicles and understands competitors’ vehicle features, benefits, and potential shortcomings
• Achieves management assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process
• Maintains high ethical standards and a professional appearance at all times

Qualifications

• Maintain an enthusiastic, high-energy personality throughout the workday.
• Excellent verbal and written communication skills.
• Excellent listening skills.
• Ability to work in a team setting.
• Effective listening skills.
• Valid driver's license with acceptable driving record according to dealerships guidelines.

Pay

Compensation is commensurate with experience.

Schedule

Full Time