BMW Genius

About the role

Voss Village BMW is hiring a BMW Genius with an affinity for technology and a passion for delivering exceptional customer service. The BMW Genius is responsible for delivering comprehensive product information throughout the sales and after-sales processes. Our dealership seeks individuals with creativity to provide "world-class" customer-oriented support. We will provide everything else — including the most professional sales and customer-oriented training available. The right individual will be a self-starter with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what set us apart from our competition. Our employees are our strongest asset and have contributed to the continued success of our organization.

Responsibilities

• Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover, and customer service after purchase
• Supports the client advisor in product-related tasks and activities
• Greets customers in the sales and service departments and introduces BMW Genius services
• Provides extensive and customer-oriented product experience and explains complex features based on customers' actual needs
• Utilizes app and web-based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution
• Provides transparent product information to the Genius community, sales representatives, and Contact Information Centers (CIC)
• Fully explains the application and benefits of vehicle features in both the sales and service environments
• Maintains constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries, and any scheduling changes
• Arrives at scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time
• Acquires and maintains total product knowledge on all vehicles and understands competitors' vehicle features, benefits, and potential shortcomings
• Keeps clients, sales, and service staff abreast of new products, features, accessories, etc., and their benefits
• Achieves management-assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process

Qualifications

• Maintains high ethical standards and a professional appearance at all times
• Must have a valid driver's license with a good driving record
• Must be able to drive a manual transmission
• Must be available to work evenings and weekends when customers are available
• Must pass a background check and drug screening

Voss BMW, 620 Miamisburg-Centerville Road, Centerville, OH 45459 — vossauto.com/careers