BMW Elk Grove Lease Portfolio Specialist

The Niello Company is a values-driven organization that takes pride in setting high expectations while valuing every team member, creating an outstanding experience for customers and a workplace employees are proud to call home.

Qualifications

• High school diploma or equivalent
• Valid Driver’s License and Sales License
• Ability to read and comprehend instructions and information
• Professional personal appearance
• Excellent communication skills
• Ability to meet company’s production and quality standards

Physical Requirements

• Spend time indoors in air-conditioned areas
• Sitting, standing, and walking on a regular basis
• Bending, twisting, stooping, kneeling, squatting, and reaching overhead infrequently
• Lifting 25 lbs. to 50 lbs. infrequently
• Repetitive hand/finger movement on a regular basis
• Grasping/grabbing with hands infrequently
• Pushing and pulling
• Climbing stairs infrequently

Responsibilities

• Devote yourself to ensuring customer satisfaction
• Determine management, production, and quality requirements by asking questions and listening
• Attend company meetings as required
• Maintain a follow-up system that encourages follow-through with assigned projects
• Establish personal performance goals consistent with company standards and devise a strategy to meet them
• Review and analyze daily, weekly, monthly, and yearly actions to improve time utilization and planning
• Understand business terminology and stay updated on product and service technology changes
• Know and comply with federal, state, and local requirements governing the company’s business
• Follow lawful directions from supervisors and work rules/procedures
• Participate in performance management
• Interact positively with others and influence employee morale
• Uphold company non-disclosure and confidentiality policies
• Work evenings, weekends, and holidays as required

Lease Portfolio Duties

• At the customer’s 2-year anniversary, call to advise of mid-mileage adjustment possibilities
• At 180 days from lease termination, send a postcard encouraging the customer to contact the dealership
• At 120 days from termination, call the customer about the Lease End Inspection Form arriving in their 90-day mailer
• At 60 days from termination, schedule and perform the pre-inspection; answer customer questions about their options
• Make appointments and be present for the turn-in of leased vehicles
• Communicate with BMW on lease returns
• Coordinate lease return disposition with the used car manager
• Inform management and sales staff of incoming cars
• Update the lease return website for wholesale opportunities to avoid “Mulligans” and generate extra wholesale profit for the Used Car Department
• Update new car inventory on the Niello website:
  • Post new vehicles
  • Delete sold vehicles
  • Take pictures of new vehicles
• Attend product and sales training courses as requested by the Sales Manager
• Stay informed about new products, features, accessories, and their benefits to customers
• Maintain a professional appearance

Pay

Expected pay for this position is $2,930.00 to $10,000.00 per month, based on factors such as location, skills, and relevant experience. Additional compensation may include bonuses or commissions.

Benefits

• Medical, Dental, and Vision plans for full-time team members and eligible part-time team members
• Health Savings Account and Flexible Spending Account
• Life Insurance and Disability Insurance
• 401(k) retirement plan
• Employee discount program
• Paid time off benefits (varies by position)