BMW Appointment Coordinator / Service Administrator

About the role

Appointment Coordinators act as the liaison between the Service Department and its customers. The position is mainly focused on scheduling service appointments while also supporting other department activities such as data entry, filing, handling of loaner cars, etc.

Responsibilities

• Schedules vehicle service appointments for customers
• Answers incoming calls and internet leads
• Advises appropriate services needed for clients' cars
• Maintains detailed notes on customer interactions
• Assists Service Advisors as needed with tasks
• Performs other related duties consistent with the role; this does not preclude management from assigning additional, though unrelated, duties

Requirements

• Excellent verbal and written communication skills
• Excellent time management skills
• Excellent organization skills and attention to detail

Pay & Schedule

Full-time position: Tuesday - Friday (7:30 - 5PM), Saturday (8 - 2PM). $18 per hour.

Benefits

• Competitive Compensation
• Paid Time Off: Vacation Time, Personal Time, Holiday Time
• 401(k) plan with dealer contribution
• Employee Assistance Program (EAP)
• Insurance: Medical, Dental, Vision, Accident
• Disability Coverage: Short Term & Long Term
• Voluntary Life and AD&D Coverage
• Employer Paid Life Insurance Policy