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Jobs · Sales · Indiana

BMV Branch Manager Intermediate

State of Indiana · Portage, IN · 1 wk ago
Sales$60k/yrFull-time

About the role

The Bureau of Motor Vehicles (BMV) is part of the largest employer in Indiana, offering a wide range of opportunities across 60+ agencies. As a state employee, you'll enjoy competitive compensation, a robust benefits package, and a commitment to work-life balance. You'll also have the opportunity to make a significant impact on the lives of Hoosiers.

Role Overview

The Branch Manager Intermediate oversees and executes all aspects of branch operations. Key responsibilities include ensuring staff comply with policies and procedures, responding to customer licensing needs, and guiding staff in providing excellent customer service.

Responsibilities

  • Oversee day-to-day operations including branch opening and closing procedures.
  • Achieve results by maximizing productivity and analyzing customer volume to accurately forecast staffing needs.
  • Complete daily and weekly required reports and submit them to required lines of business.
  • Maintain effective working relationships with all lines of business.
  • Communicate and escalate property management issues.
  • Clarify, enforce, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.
  • Verify for accuracy and approve weekly payroll reports for each branch.
  • Provide best in class customer service and facilitate resolution for all customer issues.
  • Ensure training, development, evaluation, and discipline of branch staff is completed in accordance with agency policies and operating guidelines.
  • Conduct meetings with branch staff and attend required agency meetings.
  • Ensure the accuracy of customer transactions, reporting, deposit procedures and tasks associated with branch operations.
  • Maintain agency goal for Customer Experience Time.
  • Maintain effective levels of all BMV products and office supplies while monitoring and serialized inventory.
  • Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
  • Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.
  • Ensure work adheres to quality standards, deadlines, and proper procedures.

Requirements

  • Ability to interact and verbally communicate with diverse employees and customers.
  • Ability to manage people, experienced in managing people/teams.
  • Ability to successfully address customer concerns.
  • Creative problem solving and utilizing good judgement.
  • Ability to apply fundamental cash management and accounting principles.
  • Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and e-mail systems.
  • Ability to become proficient in the agency operating system.
  • Ability to multi-task in a fast-paced environment.
  • Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
  • Ability to delegate work, set clear direction, and manage workflow.
  • Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
  • Ability to perform essential functions with or without reasonable accommodation.

Qualifications

  • Minimum 3+ years of experience applying the outlined knowledge, skills, and abilities in a similar role.
  • High School Diploma or HSE diploma preferred.

Benefits

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
  • Health savings account, which includes bi-weekly state contribution.
  • Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
  • Two (2) fully-funded pension plan options.
  • A robust, comprehensive program of leave policies covering a variety of employee needs.
  • Group life insurance.
  • Free Parking for most positions.
  • Free LinkedIn Learning access.

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

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