BMV Branch Manager Associate

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About The Bureau Of Motor Vehicles (BMV)

The Bureau of Motor Vehicles delivers exceptional, customer-focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

About the Role

The Branch Manager Associate oversees and executes all aspects of branch operations. You will ensure staff compliance with State laws and agency policies and procedures. You will guide branch staff in responding to customers' licensing needs in a timely, safe, and secure manner. This position reports directly to the Regional Manager of branch operations and will serve at the Gary, Indiana, BMV branch office.

Schedule

• Sunday: Closed
• Monday: 9:00 am - 5:00 pm
• Tuesday: 9:00 am - 5:00 pm
• Wednesday: 9:00 am - 5:00 pm
• Thursday: 9:00 am - 5:00 pm
• Friday: 9:00 am - 5:00 pm
• Saturday: Closed

Pay

The salary for this position traditionally starts at $53,222.00 but may vary based on education and work experience.

Responsibilities

• Oversee day-to-day operations including branch opening and closing procedures.
• Achieve results by maximizing productivity and analyzing customer volume to accurately forecast staffing needs.
• Complete daily and weekly required reports and submit them to required lines of business.
• Maintain effective working relationships with all lines of business.
• Communicate and escalate property management issues.
• Clarify, enforce, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.
• Verify for accuracy and approve weekly payroll reports for each branch.
• Provide best-in-class customer service and facilitate resolution for all customer issues.
• Ensure training, development, evaluation, and discipline of branch staff is completed in accordance with agency policies and operating guidelines.
• Conduct meetings with branch staff and attend required agency meetings.
• Ensure the accuracy of customer transactions, reporting, deposit procedures, and tasks associated with branch operations.
• Maintain agency goal for Customer Experience Time.
• Maintain effective levels of all BMV products and office supplies while monitoring and serialized inventory.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.
• Ensure work adheres to quality standards, deadlines, and proper procedures.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

Requirements

• Ability to interact and verbally communicate with diverse employees and customers, both one-on-one and in groups.
• Experience managing people/teams.
• Ability to successfully address customer concerns.
• Creative problem-solving and good judgment.
• Ability to apply fundamental cash management and accounting principles.
• Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and email systems.
• Ability to become proficient in the agency operating system.
• Ability to multi-task in a fast-paced environment.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• Ability to delegate work, set clear direction, and manage workflow.
• Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, a High School Diploma or HSE diploma, and 3+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Supervisory Responsibilities

This role may provide direct supervision for one or more staff members.

Benefits

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
• Health savings account, which includes bi-weekly state contribution.
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
• Two (2) fully-funded pension plan options.
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
  • Up to 15 hours of paid community service leave.
  • Combined 180 hours of paid vacation, personal, and sick leave time off.
  • 12 paid holidays, 14 in election years.
• Education Reimbursement Program.
• Group life insurance.
• Referral Bonus program.
• Employee assistance program that allows for covered behavioral health visits.
• Qualified employer for the Public Service Loan Forgiveness Program.
• Free parking for most positions.
• Free LinkedIn Learning access.