BMS Service Project Manager

About the role

The BMS Service Project Manager oversees day-to-day service operations and project execution for building automation systems in data centers and other critical facilities. This role leads a team of BMS Service Technicians in diagnosing, troubleshooting, repairing, commissioning, and optimizing control systems across various customer sites.

Responsibilities

• Lead daily activities of BMS Service Technicians across assigned service projects and customer sites
• Coordinate technician scheduling, dispatch, and resource allocation to support service commitments
• Maintain service progress and ensure work is completed safely, efficiently, and in accordance with company standards
• Support execution of service projects, repairs, commissioning activities, system upgrades, and corrective actions
• Track project milestones, labor utilization, and service completion status
• Escalate resource constraints, schedule risks, and customer-impacting issues to the Construction Manager
• Provide technical leadership and support for advanced troubleshooting of BMS hardware, software, controllers, integrations, and networks
• Review root-cause analysis and corrective actions for recurring system issues
• Ensure service documentation and technical records are completed accurately and consistently
• Promote troubleshooting best practices and continuous technical development across the team
• Maintain service schedules, work-order status, documentation, and project reporting
• Forecast labor, plan budgets, and track progress for assigned service work
• Identify potential change-order opportunities and communicate them to management
• Coordinate equipment, materials, subcontractors, and internal resources needed to complete service activities
• Submit all service records, reports, and closeout documentation accurately and on time
• Coordinate service updates, outage communications, and project status information with customers and internal stakeholders
• Partner with the Construction Manager on escalated customer concerns and service recovery efforts
• Coach, develop, and support BMS Service Technicians through field leadership, training, and mentorship
• Reinforce quality, safety, and documentation standards across all service activities

Qualifications

• 4–7 years of BMS, BAS, HVAC controls, or building automation experience
• 1–3 years leading technicians, crews, or field service operations
• Experience creating and upholding Method of Procedures (MOPs) to manage projects
• Experience coordinating service projects, work orders, schedules, and field resources
• Advanced troubleshooting capability across controls systems, networks, and integrations
• Experience working in data centers, mission-critical facilities, healthcare, or similar environments

Benefits

• Medical
• Dental
• Vision
• FSA
• HSA
• 401k Matching
• Paid Vacation
• Paid Sick
• Paid Holidays
• Paid Parental Leave
• Paid Short Term & Long Term Disability
• Tuition Reimbursement
• Flexible Hybrid Work Schedule

Pay

$115,000 - $130,000 annually

Schedule

Standard working hours with project-driven variability