BMO Investment Services, Regional Administrative Manager

About the role

Supports the branch and/or region in achieving business objectives by providing effective operational support and management of sales compliance and regulatory requirements.

Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.

Ensures alignment between values and behavior that fosters diversity and inclusion.

Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.

Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.

Arrts, retains, and enables the career development of top talent.

Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.

Provides input to the market business development plan.

Supports the solution and implementation of addressing client concerns and escalations, as required.

Performs risk assessments and monitoring to ensure there are no breaches in compliance.

Makes recommendations to management about risk and regulatory requirements and compliance.

Recommends and implements solutions based on analysis of issues and implications for the business and the client.

Aids in the development of strategic plans.

Identifies emerging issues and trends to inform decision-making.

Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

Determines business priorities and best sequence for execution of business/group strategy.

Conducts independent analysis and assessment to resolve strategic issues.

Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.

Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.

Builds effective relationships with internal/external stakeholders.

Ensures alignment between stakeholders.

Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.

Maintains performance and addresses any issues.

Designs and produces regular and ad-hoc reports, and dashboards.

Ensures the effective implementation of Bank initiatives and programs.

Models a mindset for continuous improvement and champions alternatives.

Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.

Executes administrative reviews and filings according to Bank policies and procedures.

Ensures Branch organization and delegation templates are in place and up to date.

Maintains daily, monthly, and report transactions in accordance with regulatory guidelines and internal policies.

Supervises cash and securities related responsibilities (cheque and securities deposits, cheque issuance, vault, box count, etc.) and operational compliance in the branch.

Oversees maintenance of Policies and Procedures Manual as required by internal and external changes.

Executes work to deliver timely, accurate, and efficient service.

Sources new sales & service professional candidates.

Supports the Trainee mentorship and supervises performance during and subsequent to their 18-month training period.

Leads/participates in the design, implementation and management of core business/group processes.

Develops and manages a business/group program.

Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.

Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.

Performs various operational activities to meet business objectives, client needs, and maintain overall service levels.

Provides administrative/operational support including financial and transactional processing and reporting, account processing and documentation, compliance processing, and other related activities; ensures proper documentation and administration of decisions.

Meets high quality service standards to maximize relationship retention and growth.

Identifies and escalates all irregularities and discrepancies to management and compliance as per guidelines.

Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run function.

Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.

Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

Provides specialized consulting, analytical and technical support.

Exercises judgment to identify, diagnose, and solve problems within given rules.

Works independently and regularly handles non-routine situations.

Broader work or accountabilities may be assigned as needed.

Takes measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• FINRA Series 7, 66, and 24 licenses.
• Sales and service experience preferred.
• In-depth operational experience.
• Supervisory/leadership experience.
• In-depth experience with financial planning products and related technologies.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Pay

$74,000.00 - $138,000.00

Pay Type: Salaried