BMC Helix Admin

Location: Remote

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Responsibilities

• Diagnose and resolve complex customer-reported incidents across ARS, SRM, SmartIT, and Smart Reporting.
• Build and refine workflows to automate ITSM processes and simplify user steps within the BMC Helix ecosystem.
• Maintain foundation data, manage access rights/security administration, and assist with user onboarding.
• Build and maintain REST-based API integrations with third-party systems and monitor system performance.
• Escalate unresolved anomalies directly to BMC Helix R&D while documenting edge cases and contributing to the knowledge base.

Requirements

• Typically 2 to 5 years of hands-on experience handling BMC Remedy ITSM/Helix applications.
• Basic to intermediate knowledge of Unix, databases (SQL/Oracle), Web services, and REST API.
• Exposure to modules like Knowledge Management, Asset Management (CMDB), and Digital Workplace (DWP).
• Excellent problem-solving capabilities, technical documentation skills, and a customer-focused mindset.

Pay

Annual salary range: $100,000 to $115,000, depending on experience and qualifications.

Eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term and Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan