Blue Tide Assistant Site Manager - NEW West Side Location

ESSENTIAL JOB DUTIES

• Drives quality customer service through the daily management of employees and site initiatives.
• Effectively answers all customer questions and resolves complaints.
• Promotes and sells membership packages and car-wash upgrades.
• Provides staff leadership and direction; trains and coaches employees to promote and up-sell memberships and to provide quality customer service.
• Maintains site cleanliness, equipment operation and quality wash service.
• Performs visual inspections of the tunnel and equipment room to ensure equipment and chemicals are functioning properly; performs routine preventative maintenance.
• Orders parts, chemicals, products and supplies as needed; ensures accurate inventory.
• Performs daily bookkeeping procedures, cash reconciliation, and deposit procedures.
• Affords assistance with hiring and retention efforts for site team. Ensures proper staffing and scheduling for assigned location.
• Affords assistance with training and development of staff. Addresses employee performance issues; coaches and recognizes good performance.
• Maintains high degree of confidentiality regarding company documents, passwords/codes, keys and overall site security.
• Enforces and maintains high level of safety for customers and employees. Reports potential hazards and accidents/injuries.
• Understands, follows, and enforces all general rules, company policies and procedures.
• Works flexible hours/shifts including days, evenings, weekends and holidays; additional hours as needed to manage/support site operations.

KNOWLEDGE, SKILLS AND ABILITIES

• One to two years of previous management experience in a retail or customer service environment required.
• Proven ability to build strong and effective teams.
• Degree or certification preferred
• Strong technological skills preferred.
• Mechanical knowledge preferred.
• Good communication and interpersonal skills.
• Strong organizational and leadership skills.
• Good accuracy and attention to detail.
• Able to meet deadlines and work under pressure.
• Able to multi-task.
• Able to lift, carry, push/pull up to 50 pounds alone.
• Regular use of ladder.
• Physical stamina to work long hours and have physical mobility to bend, kneel, stoop, squat, reach and stand for long periods of time.
• Able to work outdoors in all weather conditions.