Bloomington--Customer Service Manager

About the role

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager in daily operations, including motivating and inspiring the team to achieve store goals. They focus on the customer experience through active supervision and enhancing the service culture, while providing a strong leadership presence and enforcing all company policies and procedures, including safety and security.

Responsibilities

• Consistently creates a welcoming environment for customers and quickly responds to customer inquiries and needs
• Observes staff members' customer engagement and interactions, providing instructions and guidance to continually improve the customer experience
• Demonstrates leadership by providing high levels of customer service, driving sales, handling difficult or complicated sales, and demonstrating organizational skills
• Conducts new employee orientations, trains, and coaches Store Associates
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance
• Regularly communicates with General Manager and Assistant Manager to discuss business trends, staff strengths, and opportunities to increase sales
• Provides direction, support, and ongoing feedback on overall performance to staff members
• Assists in the hiring process, actively recruiting to ensure open positions are filled
• Ensures company standards are met for store and associate appearance
• Assists with planning and adjusting schedules to maximize sales while adhering to payroll expectations
• Plans, coordinates, and executes merchandising and sales promotions, ensuring pricing and signage accuracy
• Participates in continued education, including product knowledge and professional development
• Assists management team with inventory management
• Performs all duties of a store associate while functioning as a Customer Service Manager
• Performs all duties as directed by managers

Requirements

• Must be 21 years of age
• 1-2 years of retail management experience with demonstrated supervisory and training/coaching skills
• Full-time employment with ability to work evenings, weekends, and holidays as scheduled; consistent and regular attendance required
• Strong interpersonal skills to develop constructive relationships with staff and customers
• Ability to influence at all levels, work effectively within a team, and drive successful management strategies
• Excellent written and oral communication skills; ability to read small type
• Strong organizational and time management skills; ability to multitask with attention to detail
• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)
• Ability to count cash and make change accurately
• If applicable, must pass alcohol training class and maintain a current certification card
• Ability to repeatedly lift 40-50 pounds
• Ability to stand and/or walk for extended periods
• Ability to follow directions and complete assignments
• Ability to repeatedly walk up and down stairs
• Ability to work in cold areas

Pay

The pay range for this position is $19.00–$24.00 per hour.

Benefits

• Comprehensive benefits package including medical and dental insurance
• Flexible Spending Account (FSA) plan
• 401(k) plan
• Educational reimbursement
• Paid time off (PTO), paid sick time, and paid parental leave
• Paid holidays
• Employee discount