Bloomingdale's Elevated Selling Support, Full Time - 59th Street

Day-1 benefits for eligible colleagues: medical, dental, vision, paid time off, flexible holiday time-off, and flexible scheduling. Instant access to earned wages with PayActiv. Enhanced benefits include pet, home, and auto insurance. 401(k) plan options available. Bonus earning opportunities and growth potential. Employee discount at Bloomingdale's & Macy's Stores.

About Bloomingdale's

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role in bringing our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial, and collaborative. We welcome and embrace diversity of background, thought, and opinion while having fun along the way.

About the role

If you want to build meaningful relationships and make fashion personal, fun, and aspirational, join our team. Work in a collaborative environment of problem solvers and flawless executers that drive the business forward through energy, effort, and good humor. The Handbag Concierge's goal is to make the customer experience easy by supporting Shoppers, Stylists, and Digital Sellers as they deliver the Bloomingdale's client experience. The Handbag Concierge does not proactively build a clientele or perform outreach but provides friendly and helpful follow-up as they connect with customers, stylists, personal shoppers, and luxury brand managers.

Responsibilities

• Navigate elevated luxury transactions and form partnerships with luxury partners.
• Utilize all tools and leverage relationships to secure product for the customer: search and send, luxury special orders, online look books, Salesfloor platform.
• Respond to all outreach from Personal Shoppers, Stylists, and Bloomie's customers via phone and the Salesfloor platform.
• Make the customer experience easy by offering and promoting Loyallist to all customers.
• Maintain positive working relationships with other associates, both on your team and throughout the company.
• Connect the customer with the appropriate associate (Specialty Seller, Stylist) who can provide needed assistance if unable to do so.
• Flexibility to perform other duties as required.

Requirements

• High School Diploma or equivalent.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers, peers, and management, in person and digitally.
• Quick response to customer needs and inquiries.
• Able to use and navigate multiple technological devices.
• Ability to sell and build a sale through conversational interaction.
• Able to maintain composure in difficult situations.
• Detailed oriented about product knowledge.
• Resourceful and able to adapt quickly to changing priorities.
• Works well independently as well as part of a team.
• Ability to work a flexible schedule with retail hours, including days, evenings, weekends, and/or holidays.
• Regular, dependable attendance and punctuality.

Physical Requirements

• Prolonged periods of standing/walking around the store or department.
• May involve reaching, crouching, kneeling, stooping, and color vision.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.
• Frequently lift/move up to 25 lbs.

Benefits

• Day-1 medical, dental, and vision benefits for eligible colleagues.
• Paid Time Off and flexible holiday time-off.
• Flexible scheduling.
• Instant access to earned wages with PayActiv.
• Enhanced benefits: pet, home, and auto insurance.
• 401(k) plan options.
• Bonus earning opportunities.
• Growth potential opportunities.
• Employee discount at Bloomingdale's & Macy's Stores.