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Jobs · OTHR · New York

Bloomberg On-Site Support Specialist (BOS)

Bloomberg · New York, NY · 2 wk ago
On-siteOTHRFull-time

Location: New York • Business Area: Sales and Client Service • Ref #: 10054392

About the role

As a Support Specialist with the Bloomberg On-Site Support (BOS) team in New York, you’ll play a critical role in ensuring the reliability and performance of Bloomberg’s technology infrastructure. You’ll support Bloomberg clients across the New York area, providing hands‑on expertise ranging from desktop support to complex network troubleshooting, NODE site support, and IDF equipment management. This is a highly visible, client‑facing role that blends strong technical skills with exceptional service and adaptability in a fast‑paced environment. Join our dynamic Bloomberg On‑Site Support (BOS) team based out of our New York City headquarters. As a Support Specialist, you’ll provide on‑site support to Bloomberg clients, partnering closely with internal teams and external stakeholders to deliver seamless technical solutions.

Responsibilities

  • Provide on‑site support for the installation and servicing of critical servers, routers, appliances, computers, and IDF equipment, including rack‑and‑stack, patching, and physical connectivity.
  • Support order management and implementation processes, working closely with clients and the Sales Department to ensure successful delivery.
  • Demonstrate adaptability and availability, adjusting working hours as required to meet business and client needs, including early morning, evening, or occasional off‑hours work.
  • Provide exceptional client service, supporting account management tasks such as license activation, software support, and issue resolution.
  • Maintain detailed and accurate records of all work using Bloomberg’s proprietary ticketing system.
  • Manage multiple tasks simultaneously with strong attention to detail.

Requirements

3+ years of relevant technical support experience.

  • On‑Site Support: Deliver high‑quality, hands‑on support for installation and servicing of critical servers, routers, appliances, computers, and IDF equipment, including rack‑and‑stack of routers and switches, patching, and physical connectivity; may include early morning, evening, or occasional off‑hours work to minimize client disruption and support critical deployments.
  • Order Management & Implementation: Support order management and implementation processes, working closely with clients and the Sales Department to ensure successful delivery.
  • Adaptability & Availability: Demonstrated ability to thrive in a fast‑paced, evolving environment,

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