Blood Collection Staff - Customer Service

The American Red Cross provides paid phlebotomy training—no prior medical experience is required. This role offers the opportunity to grow your healthcare skills and career within the nation's top humanitarian organization while making a meaningful impact in your community.

About the Role

As part of our team, you will utilize healthcare and/or customer service skills to assist with every step of the blood collection process. Responsibilities include collaborating with your team to transport and set up equipment at collection sites, creating a welcoming environment for donors, and following safety procedures while collecting lifesaving blood donations for hospitals.

Responsibilities

• Personally connect with donors, listen to their stories, and help them understand the impact of their donation.
• Collaborate with teammates to create a welcoming and friendly environment for volunteer donors.
• Maintain detailed orientation to ensure collected blood meets goals, regulatory requirements, and safety standards for transfusion.
• Drive Red Cross vehicles and assist with setting up and tearing down equipment at donation sites.
• Work a variable schedule, including early mornings, late nights, weekends, and holidays, with schedules provided 2–3 weeks in advance. Overnight travel may be required in some locations.

Position may require a minimum height of 60 inches to safely operate Red Cross vehicles.

Requirements

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• A current, valid driver’s license with a good driving record.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs, good manual dexterity, and the ability to sit or stand for long periods.
• Adaptability to long, irregular hours and frequent schedule changes.
• Basic computer skills and proficiency with Microsoft Office applications.

Preferred Qualifications

• Prior healthcare or phlebotomy experience (e.g., CNA, MA, EMT).
• Prior leadership experience.

Pay

Starting rate: $18.73/hour.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off: Starting at 15 days per year, based on job type and tenure.
• 11 paid holidays (6 core holidays + 5 floating holidays).
• 401K with up to 6% company match.
• Paid Family Leave.
• Employee Assistance Program.
• Short-term and long-term disability and insurance.
• Service awards and recognition.