Blood Collection Staff - Customer Service

We provide paid training – no prior medical experience required! Joining the American Red Cross is a unique experience that combines purpose with action. You’ll become part of the world’s largest humanitarian network, working alongside welcoming, diverse, and mission-driven individuals. Here, your career growth is supported by mentors, competitive compensation, and benefits, all while making a tangible difference in communities and lives.

About the Role

As part of our team, you’ll use your healthcare and/or customer service skills to support every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at collection sites, creating a welcoming environment for donors, and ensuring safety protocols are followed. The Red Cross offers paid phlebotomy training, allowing you to grow your healthcare skills within a leading humanitarian organization.

To learn more about the impact of this role, watch this short video: rdcrss.org/lifesavingrole.

Responsibilities

• Personally connect with donors, listen to their stories, and help them understand the impact of their donation.
• Collaborate with teammates to create a welcoming and friendly environment for volunteer donors.
• Maintain detailed orientation to ensure collected blood meets goals, regulatory requirements, and safety standards.
• Drive Red Cross vehicles and assist with setting up and tearing down equipment at donation sites.
• Work as part of a team to prepare and manage mobile blood drives at various locations, including businesses and schools.

Schedule

• Variable hours, including early mornings, late nights, weekends, and holidays.
• Some overnight travel may be required.
• Schedule is provided two to three weeks in advance.

Pay

Starting rate: $18.00/hour. Pay may increase depending on experience.

Requirements

• High school diploma or equivalent is required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver’s license with a good driving record is required.
• Physical requirements include the ability to lift, push, or pull heavy weights, good manual dexterity, and the ability to sit or stand for long periods.
• Must adapt to long, irregular hours and frequent schedule changes.
• Position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
• Basic computer skills and proficiency with Microsoft Office applications are required.

Preferred Qualifications

• Prior healthcare or phlebotomy experience (e.g., CNA, MA, EMT).
• Prior leadership experience.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• Paid Time Off (PTO): Starting at 15 days per year, based on job type and tenure.
• 11 paid holidays (six core holidays and five floating holidays).
• 401K with up to 6% company match.
• Paid Family Leave.
• Employee Assistance Program.
• Short-term and long-term disability and insurance.
• Service awards and recognition.