Blood Collection Staff - Customer Service

The American Red Cross offers a unique opportunity to join the world's largest humanitarian network, where your career becomes a force for good. This role provides paid phlebotomy training with no prior medical experience required, allowing you to grow your healthcare skills within a mission-driven organization.

Job Overview

As part of our team, you will utilize healthcare and/or customer service skills to assist with every step of the blood collection process. Responsibilities include collaborating with your team to transport and set up equipment at collection sites, creating a welcoming environment for donors, and following safety procedures while collecting lifesaving blood donations for hospitals.

Responsibilities

• Personally connect with donors, listen to their stories, and help them understand the impact of their donation.
• Collaborate with teammates to create a welcoming and friendly environment for volunteer donors.
• Maintain detailed orientation to ensure collected blood meets goals, regulatory requirements, and safety standards.
• Drive Red Cross vehicles and assist with setting up and tearing down equipment at donation sites.
• Work variable hours, including early mornings, late nights, and some holidays, with schedules provided 2-3 weeks in advance.

Requirements

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• Current, valid driver’s license with a good driving record.
• Ability to lift, push, or pull heavy weights, sit or stand for long periods, and adapt to irregular hours.
• Minimum height of 60 inches may be required to safely operate Red Cross vehicles.
• Basic computer skills, including proficiency with Microsoft Office applications.

Preferred Qualifications

• Prior healthcare or phlebotomy experience (e.g., CNA, MA, EMT).
• Leadership experience.

Pay

Starting rate: $18.62/hour.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• Paid time off: 15 days per year (varies by job type and tenure).
• 11 paid holidays (6 core + 5 floating).
• 401K with up to 6% company match.
• Paid family leave.
• Employee Assistance Program.
• Short-term and long-term disability and insurance.
• Service awards and recognition.

Schedule

Variable hours Monday–Friday, including early mornings, late nights, and some holidays. Schedules are provided 2–3 weeks in advance.