Blood Collection Staff - Customer Service

We provide paid training—no prior medical experience required! Joining the American Red Cross is as much something you feel as something you do. You become a vital part of the world's largest humanitarian network, working alongside welcoming individuals who are exceptional yet unassuming, diverse yet united. You grow your career within a movement that measures success in lives helped, communities strengthened, and individuals empowered. With mentors who support your growth, you align your work with a mission bigger than any one of us. As you care for others, you’re cared for with competitive compensation and benefits, and you join a community that respects your whole self.

About the Role

When you join our team, you’ll use your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at collection sites in local communities, creating a welcoming environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations for hospitals. The Red Cross offers paid phlebotomy training, allowing you to grow your healthcare skills and career within the nation’s top humanitarian organization.

To learn more about being a phlebotomist and the impact of this role, watch this short video: rdcrss.org/lifesavingrole.

Responsibilities

• Personally connect with donors—listen to their stories and help them understand the impact of their donation.
• Collaborate with teammates to create a welcoming and friendly environment so donors feel comfortable returning.
• Maintain detailed orientation all day to ensure collected blood meets goals, regulatory requirements, and safety standards for transfusion.
• Drive Red Cross vehicles and assist with setting up and tearing down equipment at donation sites.
• Position may require a minimum height of 60 inches to safely operate Red Cross vehicles.

Schedule

Variable hours with a Monday–Friday schedule. To meet donor and community needs, staff work a variable schedule that may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedules are provided two to three weeks in advance.

Pay

Starting rate: $18.62/hour.

Requirements

• High school diploma or equivalent required.
• Customer service experience and effective verbal communication skills required.
• Current, valid driver’s license with a good driving record.
• Physical requirements may include the ability to lift, push, or pull heavy weights up and down ramps and stairs, good manual dexterity, and the ability to sit or stand for long periods. Must adapt to long, irregular hours and frequent schedule changes.
• Position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
• All staff work as a team to set up and tear down equipment for mobile blood drives at businesses, schools, and other locations.
• Basic computer skills required; proficiency with Microsoft Office applications.

Preferred Qualifications

• Prior healthcare or phlebotomy experience (e.g., CNA, MA, EMT).
• Prior leadership experience.

Benefits

• Medical, dental, and vision plans.
• Health spending accounts and flexible spending accounts.
• Paid time off: starting at 15 days per year, based on job type and tenure.
• Holidays: 11 paid holidays (six core holidays and five floating holidays).
• 401K with up to 6% company match.
• Paid family leave.
• Employee assistance program.
• Short-term and long-term disability and insurance.
• Service awards and recognition.