Blood Collection Staff-Customer Service

About the role

We provide Paid-Training – no prior medical experience required! Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Responsibilities

• Utilize healthcare and/or customer service skills to assist with every step of the blood collection process.
• Collaborate with your team to transport and setup equipment at collection sites in local communities.
• Create a welcoming and comfortable environment for volunteer donors.
• Follow all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.
• Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
• Collaborate with teammates to create a welcoming and friendly environment so donors feel comfortable returning again and again.
• Be detail-oriented all day, every day to ensure collected blood meets goals, regulatory requirements, and can be safely transfused.
• May drive Red Cross vehicles and work with the team to setup and tear down equipment at donation sites.

Requirements

• High school diploma or equivalent is required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver’s license with a good driving record is required.
• DOT certification is required; must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration.
• Physical requirements may include the ability to lift, push, or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time, and adapt to long, irregular hours and frequent schedule changes.
• Basic computer skills are required; must be proficient with Microsoft Office applications.

Preferred Qualifications

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
• Prior leadership experience.

Benefits

• Medical, Dental, and Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO: Starting 15 days a year; based on type of job and tenure.
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
• 401K with up to 6% company match.
• Paid Family Leave.
• Employee Assistance Program.
• Disability and Insurance: Short + Long Term.
• Service Awards and recognition.

Pay

Starting rate $18.36/hour.

Schedule

• Variable schedule which may include early mornings, late nights, weekends, and holidays.
• Overnight travel may be required in some locations.
• Schedule is provided two to three weeks in advance.