Blood Collection Staff - Customer Service

About the Role

When you join our team, you will utilize your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations delivered to hospitals. The Red Cross offers paid phlebotomy training with the opportunity to grow your healthcare skills and career within the nation’s top humanitarian organization.

To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole.

Responsibilities

• Personally connect with donors—listen to their stories and help them understand the impact of their donation.
• Collaborate with teammates to create a welcoming and friendly environment for volunteer donors.
• Maintain detailed orientation to ensure collected blood meets goals, regulatory requirements, and safety standards for transfusion.
• Drive Red Cross vehicles and assist with setup and teardown of equipment at donation sites.
• Work as part of a team to transport, assemble, and disassemble mobile blood drive equipment.

Requirements

• High school diploma or equivalent is required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver’s license with a good driving record is required.
• Physical ability to lift, push, or pull heavy weights up and down ramps and stairs, good manual dexterity, and the ability to sit or stand for long periods.
• Ability to adapt to long, irregular hours and frequent schedule changes.
• Minimum height of 60 inches may be required to safely operate Red Cross vehicles.
• Basic computer skills and proficiency with Microsoft Office applications.

Preferred Qualifications

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
• Prior leadership experience.

Schedule

To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedules are provided two to three weeks in advance.

Pay

Starting rate: $18.73/hour with a $1,500 sign-on bonus.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• Paid time off: starting at 15 days a year, based on job type and tenure.
• 11 paid holidays (six core holidays and five floating holidays).
• 401K with up to 6% company match.
• Paid Family Leave.
• Employee Assistance Program.
• Short-term and long-term disability and insurance.
• Service awards and recognition.