Blood Bank Associate TSSM

Duties and Responsibilities

• Mainly handles system issues or simple application problems related to the Blood Bank or Donor areas.
• Properly documents new tasks into the Case Management System (STAR/TMS).
• Performs simple troubleshooting of System issues or non-complex application issues using provided tools.
• Immediately alerts appropriate SCC staff of client system critical conditions.
• Redirects tasks to other technical departments upon completing preliminary investigation.
• Escalates tasks to the appropriate Lead Technical Support Analyst or Technical Support Specialist per Departmental and Support guidelines.
• Identifies commonly reoccurring system issues and reports this to the Team Manager or designee.
• Affords assistance with projects as assigned by the Team Manager.
• Performs other duties as assigned.

Development Activities

• Maintains technical skills to be current with changes in technology.
• Actively shares discovered solutions to reported problems with other team members, departmental trainers, and with SCC Knowledgebase Administrator.
• Identifies commonly reoccurring problems relating to software and hardware with notification to the Support Center Team Manager.
• Participates in the training of new team members as directed by Support Center Team Manager.
• Participates in corporate client service and technical training programs as assigned.

Job Specifications

• Education Required: An Associate’s degree in healthcare or a healthcare-related field, or a phlebotomy certification, is highly desirable.
• Experience Desired: Minimum of 2 years of experience in a hospital setting involved in specimen processing, phlebotomy, or as a lab assistant in the areas of Blood Bank, Donor, Immunohematology, Chemistry, Hematology, Serology, Microbiology, Histology, or Cytology. Previous experience in a service-related field, clinical laboratory, or a related computer position is also desirable.
• Skills Required: Knowledge: Proficient in the use of a PC, Proficient in the use GUI applications such as Windows and MS Office, Training in Laboratory Information Systems (LIS) or Computer Science is desirable. Skills: Analytical and problem-solving ability, Ability to work independently, Ability to collaborate with other team members, Excellent communication skills (oral and written), Excellent interpersonal skills, Ability to work effectively under stress, Good keyboard/typing abilities, Excellent teaching and presentation skills, Excellent multi-tasking abilities.