Blessed Beginnings | Lead Case Manager

About the role

Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need. The Lead Case Manager will play a critical role in providing wrap-around case management services to pregnant women, single parents, and families, while also supervising and supporting a team of case managers. This position requires strong leadership, organizational, and interpersonal skills to ensure delivery of high-quality, client-centered services.

Responsibilities

• Provide comprehensive wrap-around case management services to pregnant women, single parents, and families, including intake assessments, service planning, and ongoing support.
• Conduct home visits and regular check-ins to assess clients' needs, monitor progress, and address barriers to success.
• Coordinate care across multiple systems, including healthcare, social services, education, and employment, to ensure clients receive holistic support.
• Lead the program case managers, providing guidance, support, and mentorship to ensure effective service delivery and professional growth.
• Conduct regular staff meetings, individual mentoring sessions, to promote accountability and quality improvement.
• Collaborate with program leadership to develop and implement policies, procedures, and best practices to enhance program effectiveness.
• Provide support to clients facing pregnancy-related challenges, including prenatal care, childbirth, parenting, and family dynamics.
• Collaborate with the Counseling program for group counseling sessions and support groups.
• Assist clients in accessing mental health services, substance abuse treatment, and other specialized supports as needed.
• Coordinate prenatal to postnatal care for pregnant women, including scheduling appointments, arranging transportation, and facilitating communication between healthcare providers.
• Collaborate with medical professionals, including obstetricians, pediatricians, and nurses, to ensure clients receive comprehensive and timely healthcare services.
• Assist clients in navigating health insurance coverage, Medicaid enrollment, and other financial assistance programs.
• Connect clients to social and governmental programs, including housing assistance, food support, childcare subsidies, and utility assistance.
• Conduct outreach to community agencies, faith-based organizations, and other service providers to expand referral networks and enhance access to resources.
• Provide information and support to clients seeking assistance with legal issues, immigration services, and other complex needs.
• Facilitate classes and workshops on life skills, personal finance, parenting, and job training to empower clients to achieve self-sufficiency.
• Collaborate with community partners to offer specialized training opportunities, such as resume writing, interview skills, and vocational certification programs.
• Provide guidance and support to clients in accessing educational opportunities, including GED programs, vocational training, and higher education resources.
• Collaborate with community partners to offer specialized training opportunities, such as resume writing, interview skills, and vocational certification programs.
• Provide guidance and support to clients in accessing educational opportunities, including GED programs, vocational training, and higher education resources.
• Perform other assigned duties.

Qualifications

• Associate degree in social work, psychology, or a related field
• Community Health Worker Certification or obtain within the first 6 months of hire
• Bilingual in English and Spanish
• High School Diploma or G.E.D.
• Three (3) years of experience in case management, or a focus on maternal and child health, pregnancy support preferred.
• Valid Texas Driver's License

Skills

• Strong knowledge of community resources, social service systems, and government programs related to pregnancy and parenting support.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work effectively with diverse populations and in a team-oriented environment.
• Compassionate and nonjudgmental approach to supporting clients in challenging circumstances.
• Willingness to travel locally and conduct home visits as needed.
• Commitment to the mission and values of Catholic Charities and adherence to Catholic Social Teaching principles.